Privacy Policy
Last Updated: February 27, 2024
Effective Date: March 7, 2024
Shanghai Ziqian Technology Co., Ltd. and its affiliates
(hereinafter referred to as "Zixel" or "we"), as the
operator of model lightweighting application products and
services, fully recognize the importance of your personal
information. We will protect your personal information and
privacy security in accordance with legal and regulatory
provisions. We have formulated this Privacy Policy and wish
to inform you of the following content to assist you in
making appropriate choices. When you enable relevant functions, use related services,
or based on the need to fulfill customer management
requirements, we will collect and use relevant information
as necessary to achieve the functions or services, or to
meet organizational management needs. Unless it is necessary
to achieve the product functionality, required by laws and
regulations, or essential information for meeting customer
management requirements, you may refuse to provide it.Permissions for the camera, microphone, photo album,
etc.
are not enabled by default. They will only be used for
specific functions or services upon your explicit
authorization, which you can withdraw at any time.
Importantly, even after obtaining your authorization for
these sensitive permissions, we will not collect information
through them when the relevant function or service does not
require it.This Privacy Policy applies to the model lightweighting
products and services, including the official website for
model lightweighting, Zixel Software Development Kits ( SDKs
) and Application Programming Interfaces ( APIs ) provided
for use by third-party websites and applications, and all
other products and services provided by us that utilize this
Privacy Policy (collectively referred to as the "Services"
or "Model Lightweighting" within this Policy). This Privacy
Policy does not apply to services provided to you by other
third parties. Before choosing to use a third-party service,
you should fully understand the product functionality and
privacy protection policy of the third-party service before
deciding whether to use the corresponding function or
service.In addition to this Privacy Policy, in specific scenarios,
we may also explain the corresponding information collection
purpose, scope, and usage through instant notifications
(including pop-ups, page prompts, etc.), function update
descriptions, etc. These instant notifications and function
update descriptions form part of this Privacy Policy and
have the same effect as this Privacy Policy.The definitions of relevant identities under these Services
are as follows:
Customer: A legal entity or other organization that registers for a Services account by authorizing a natural person, establishes an organizational structure, and possesses administrative privileges. The Customer may invite individuals to join its organization to become its Authorized Users. Authorized User: A natural person who is authorized or invited by a Customer to join the organization established by the Customer on Zixel and uses the Services, including team creators and administrators. Among them, a natural person designated by the Customer to configure the Services and exercise backend administrative permissions on behalf of the Customer is referred to as an Administrator (referred to as "Customer Administrator" in this Privacy Policy); the individual who initially creates a team on behalf of the Customer is referred to as the Team Creator. Individual User: Refers to a natural person who registers for and uses the Services in a personal capacity, as opposed to an Authorized User. Individual Users and Authorized Users are collectively referred to as "You." The sections below will help you understand in detail how we collect, use, store, transfer (if applicable), and protect your personal information. They will also help you understand how to access, copy, delete, correct, and withdraw authorization for your personal information. Important content regarding your personal information rights has been highlighted in bold for your special attention. This Policy is closely related to your use of our services. We recommend that you read and understand the entire content of this Policy carefully and make choices you deem appropriate. Your agreement to this Privacy Policy indicates that you understand the necessary personal information required for us to provide the products and services and grant the corresponding authorization for collection and use. However, for non-essential personal information and sensitive personal information, we will still seek your separate consent based on your actual usage.
Customer: A legal entity or other organization that registers for a Services account by authorizing a natural person, establishes an organizational structure, and possesses administrative privileges. The Customer may invite individuals to join its organization to become its Authorized Users. Authorized User: A natural person who is authorized or invited by a Customer to join the organization established by the Customer on Zixel and uses the Services, including team creators and administrators. Among them, a natural person designated by the Customer to configure the Services and exercise backend administrative permissions on behalf of the Customer is referred to as an Administrator (referred to as "Customer Administrator" in this Privacy Policy); the individual who initially creates a team on behalf of the Customer is referred to as the Team Creator. Individual User: Refers to a natural person who registers for and uses the Services in a personal capacity, as opposed to an Authorized User. Individual Users and Authorized Users are collectively referred to as "You." The sections below will help you understand in detail how we collect, use, store, transfer (if applicable), and protect your personal information. They will also help you understand how to access, copy, delete, correct, and withdraw authorization for your personal information. Important content regarding your personal information rights has been highlighted in bold for your special attention. This Policy is closely related to your use of our services. We recommend that you read and understand the entire content of this Policy carefully and make choices you deem appropriate. Your agreement to this Privacy Policy indicates that you understand the necessary personal information required for us to provide the products and services and grant the corresponding authorization for collection and use. However, for non-essential personal information and sensitive personal information, we will still seek your separate consent based on your actual usage.
Table of Contents
I. How We Collect and Use Personal Information
In order to provide you and the Customer with the Services,
meet the Customer's office collaboration and management
needs, maintain the normal and secure operation of the
Services, and optimize the functional experience of the
Services, Zixel will collect the personal information you
actively provide or authorize to provide when registering
for and using the Services, as well as the personal
information generated during your use of the Services, for
the following purposes and in the following manner:
Account Services
1. Registration and Login
Creating a Zixel account is required to use the Services.
You can create either a personal identity account or an
organizational identity account (both referred to as a
"Zixel Account") by creating a personal identity, creating
an enterprise/organization, or joining an organization, and
bind the same or different login credentials to these Zixel
Accounts. Joining different organizations will generate
different Zixel Accounts.
When you register for the services on behalf of a customer,
you also need to provide information such as the
enterprise/organization name, industry type, personnel size,
etc. If you wish to access more features and benefits, you
will need to provide, on behalf of the Customer, basic
information such as entity license certificates, information
of the legal representative or other types of managers, and
authorization letters, so that we can assist the Customer in
completing verification. You confirm that you have obtained
full authorization from such Customer to sign and agree to
all contents of this Privacy Policy.
If you forget your login password and cannot reset it
yourself, you can request a password reset through customer
service. To protect your account security, you may need to
fill in relevant information for verification, and in
necessary cases, your identity may be verified through means
such as real identity information verification. 2. Verification and Security
When you recover your account or use other functions or
related services that require identity verification, and in
order to comply with relevant legal and regulatory
requirements, ensure the security of you and other users,
and maintain the security and stability of functions and
services, it may be necessary to provide your real identity
information to complete real-name verification. We may
submit the real-name verification information you provide to
competent authorities or their legally authorized
institutions for verification to check the authenticity and
accuracy of the information you submitted. The
aforementioned information includes sensitive personal
information. You may refuse to provide it, but doing so may
prevent you from accessing the relevant services, without
affecting the normal use of other functions and
services.
In scenarios involving facial recognition, we may access the
phone's accelerometer to recognize the distance and angle of
the device from you, assisting you in completing the
recognition quickly and accurately.3. Account Public Information
You can independently fill in or set your profile picture
and nickname according to your needs. These personal details
you actively fill in or set will be displayed to other
users. Not filling in or setting this information does not
affect your use of the Zixel account and services.
If you are an Authorized User, depending on the Customer's
management needs, the specific information displayed in your
personal information within the affiliated organization may
be set by the Customer Administrator.
If your organization has enabled the paste protection feature, you may be unable to copy content from Zixel to other applications, depending on the security policies set by the organization.
Account Services
1. Registration and Login
Creating a Zixel account is required to use the Services.
You can create either a personal identity account or an
organizational identity account (both referred to as a
"Zixel Account") by creating a personal identity, creating
an enterprise/organization, or joining an organization, and
bind the same or different login credentials to these Zixel
Accounts. Joining different organizations will generate
different Zixel Accounts.
When you register for the services on behalf of a customer,
you also need to provide information such as the
enterprise/organization name, industry type, personnel size,
etc. If you wish to access more features and benefits, you
will need to provide, on behalf of the Customer, basic
information such as entity license certificates, information
of the legal representative or other types of managers, and
authorization letters, so that we can assist the Customer in
completing verification. You confirm that you have obtained
full authorization from such Customer to sign and agree to
all contents of this Privacy Policy.
If you forget your login password and cannot reset it
yourself, you can request a password reset through customer
service. To protect your account security, you may need to
fill in relevant information for verification, and in
necessary cases, your identity may be verified through means
such as real identity information verification. 2. Verification and Security
When you recover your account or use other functions or
related services that require identity verification, and in
order to comply with relevant legal and regulatory
requirements, ensure the security of you and other users,
and maintain the security and stability of functions and
services, it may be necessary to provide your real identity
information to complete real-name verification. We may
submit the real-name verification information you provide to
competent authorities or their legally authorized
institutions for verification to check the authenticity and
accuracy of the information you submitted. The
aforementioned information includes sensitive personal
information. You may refuse to provide it, but doing so may
prevent you from accessing the relevant services, without
affecting the normal use of other functions and
services.
In scenarios involving facial recognition, we may access the
phone's accelerometer to recognize the distance and angle of
the device from you, assisting you in completing the
recognition quickly and accurately.3. Account Public Information
You can independently fill in or set your profile picture
and nickname according to your needs. These personal details
you actively fill in or set will be displayed to other
users. Not filling in or setting this information does not
affect your use of the Zixel account and services.
If you are an Authorized User, depending on the Customer's
management needs, the specific information displayed in your
personal information within the affiliated organization may
be set by the Customer Administrator.
Cloud-Based Project Space
You may independently choose to upload files to the Model Lightweighting cloud-based project space. These files will be stored on Zixel's servers.The cloud-based project space functionality supports multiple users simultaneously viewing and editing files stored in the cloud space. To facilitate collaboration among project participants and provide insight into project status, collaborators can view the project creator, collaborators, and creation time. Furthermore, when you publish files or perform edits or comments, Zixel will display your name, profile picture, and the published content. You can configure project permissions according to your requirements. Your actions regarding files—such as sharing, creating copies, downloading, browsing, and changing permission settings—will be recorded and displayed to the file creator.Content Publication and Interaction
You can publish information through cloud spaces, comments, and other content publication features and scenarios provided by Zixel. Zixel will display your name, profile picture, and the published content and information.When you capture or publish images or videos, authorization for camera, photo album, and microphone permissions will be requested based on the specific function you use. If you refuse to provide the required authorization, you will be unable to use the corresponding function, but this will not affect your normal use of other functions within the Services.When you click on, browse, comment on, download content, or when your content is liked or shared, Zixel will record the aforementioned information.Please note that the information you publish may involve your own or others' personal information, or even sensitive personal information, especially if you choose to upload content containing personal details during publication. We urge you to carefully consider whether to share, or even publicly share, such information when using our services.Search Functionality
When you use the search function, we collect your search query terms and maintain log records in order to display search results and your search history to you.Message Notifications
You acknowledge and agree that for the contact methods you provide during your use of the Services (e.g., contact phone number), we may, in the course of our operations, use one or more of them to send various types of notifications for purposes such as user message delivery, identity verification, security verification, and user experience research. Furthermore, we may also provide you with related services, functions, or activities via SMS or phone calls. If you do not wish to receive these messages, you can unsubscribe using the method provided within the messages or contact us directly to unsubscribe.You are free to choose whether to participate in marketing events organized by us. If you choose to participate, depending on the event requirements, you may need to provide information such as your name, contact address, contact details, and receiving bank account number. This information includes sensitive personal information and is necessary for you to receive transfers or gifts. You may refuse to provide this information, but we will not be able to transfer funds to you or distribute giftsSecure Operation
1. Operation and Security Assurance We are committed to providing you with a secure and trustworthy product and usage environment. Delivering high-quality and reliable services and information is our core objective. To maintain the normal operation of our services and protect the legitimate interests of you, other users, or the public from loss, we collect necessary information to maintain the secure and stable operation of our products or services.2. Device Information and Log Information To ensure the secure operation of the software and services, and the quality and efficiency of operations, we collect the following information from you: hardware model, operating system version number, device identifiers (e.g., for Android: IMEI, Android ID, OAID, IMSI, ICCID, GAID, MEID; for iOS: IDFV; different identifiers vary in validity period, whether they can be reset by the user, and how they are obtained), network device hardware address (MAC address), hardware serial number (SN), IP address, WLAN access point (e.g., SSID, BSSID), Bluetooth, base station information, software version number, network access method, type, status, network quality data, operations, usage, service logs, device time zone, and device name. To prevent malicious programs and ensure operational quality and efficiency, we collect information about the Zixel applications you use (such as version, language, source, etc.), process information, overall operation, usage and frequency, application crash reports, and performance data. We may use your account information, device information, service log information, as well as information obtained by our affiliates or partners with your authorization or as permitted by law, to assess account and transaction security, perform identity verification, identify illegal or non-compliant activities, detect and prevent security incidents, and take necessary recording, analysis, and action measures in accordance with the law.Copying and Sharing
When you share or copy information, we need to access your clipboard to read the contained links and other content information in order to enable functionalities or services such as copying and sharing.If your organization has enabled the paste protection feature, you may be unable to copy content from Zixel to other applications, depending on the security policies set by the organization.
Changes in the Purpose of Collecting and Using Personal Information
Please note that as our business develops, adjustments and changes may be made to the functions and services provided by Zixel. In principle, when new functions or services are related to those we currently offer, the collection and use of personal information will have a direct or reasonable connection to the original processing purpose. In scenarios where there is no direct or reasonable connection to the original purpose, we will, in accordance with the requirements of laws, regulations, and national standards, separately inform you and provide explanations through reasonable means such as page prompts, interactive processes, or agreement confirmations, and obtain your consent again before collecting and using your personal information.Scenario Where the Customer Acts as the Personal Information Controller
If you are an Authorized User, during your use of the Services, in addition to the information collected through the system and information you actively submit, in order to facilitate your more convenient use of the Services, the Customer will provide us with the personal information necessary to realize the functions and services of the Services, including but not limited to your account name, name, corporate email, work phone number, work location, job title, etc., and the Customer will update this information from time to time based on the actual situation. According to the Customer's representations and guarantees, the Customer has obtained your prior explicit authorization and has fully informed you of the purpose, scope, and manner of collecting and using your personal information before providing us with the aforementioned personal information. If you cannot confirm the above, we recommend that you immediately stop accessing or using the Services and confirm the foregoing matters with the Customer. Simultaneously, you can also contact us using the contact information provided in this Privacy Policy, and we will assist you in handling related matters within our capabilities. If you use the Services as an Authorized User, the Customer will process your personal information based on scenarios such as organizational management needs. You acknowledge that the following personal information will be collected, used, and its processing purpose and manner determined by the Customer. We only process this information (referred to as "Customer Usage Data") for the purpose of providing you with related services and functions, in accordance with the Customer's instructions and the agreement between us and the Customer:- Information such as your name, profile picture, contact information (email address, phone number, etc.), work location, and job title within the affiliated organization;
- Audio-visual files, comments, cloud project space files, and other content-based information generated by members within this enterprise during your use of the Services;
- If the Customer activates products or functions such as business management (including but not limited to approvals, project management) to meet the needs of daily operations management and office security, you may need to provide your basic personal information (e.g., contact information, gender, social media account), identity information (e.g., relevant document information), employment information (department, position, etc.), work and education information, approval records, and other personal information entered or assigned by the Customer or required by the Customer to enable the relevant functionalities;
- Transaction information when you use the Services or purchase and use third-party services on the Zixel platform, in order to display it to you and facilitate your management of related transactions;
- For the purposes of employee management and network and data security, the Customer also collects your operating system version number, IP address, network access method, type, status, device information, network device hardware address (MAC address), and service logs;
- Other information submitted based on the Customer's organizational management and operation, collaborative office work, or specific group/team management objectives, as well as information you are required to submit.
II. How We Use Cookies and Similar Technologies
We use Cookies and other similar technologies to enhance
your experience when using our Services. When you use the
Services, we may use relevant technologies to send one or
more Cookies or anonymous identifiers to your device to
collect and store information about your visits to and use
of the Services. We commit not to use Cookies for any
purposes other than those described in this Privacy Policy.
We primarily use Cookies and similar technologies to achieve
the following functions or services:
1. To ensure the secure and efficient operation of our products and services: We may set Cookies or anonymous identifiers for authentication and security purposes, allowing us to verify whether you have logged into the service securely or have encountered theft, fraud, or other illegal activities. These technologies also help us improve service efficiency and enhance login and response speeds;
2. To help you enjoy a more convenient access experience: Using these technologies can help you avoid repetitive steps such as re-entering personal information or search terms (for example: remembering searches, form autofill).We will not use Cookies for any purposes other than those stated in this Privacy Policy. Most browsers offer users the functionality to clear browser cache data. You can perform the corresponding data clearing operations in your browser settings. Please note that if you clear this data, you may be unable to use services or corresponding functions provided by us that rely on Cookies.
1. To ensure the secure and efficient operation of our products and services: We may set Cookies or anonymous identifiers for authentication and security purposes, allowing us to verify whether you have logged into the service securely or have encountered theft, fraud, or other illegal activities. These technologies also help us improve service efficiency and enhance login and response speeds;
2. To help you enjoy a more convenient access experience: Using these technologies can help you avoid repetitive steps such as re-entering personal information or search terms (for example: remembering searches, form autofill).We will not use Cookies for any purposes other than those stated in this Privacy Policy. Most browsers offer users the functionality to clear browser cache data. You can perform the corresponding data clearing operations in your browser settings. Please note that if you clear this data, you may be unable to use services or corresponding functions provided by us that rely on Cookies.
III. Partners Involved in Data Processing and the
Transfer and Disclosure of Personal Information
Partners Involved in Data Processing
1. Principles
1.1 Principle of Legality: Any data usage activities
involved in cooperation with partners must have a lawful
purpose and comply with statutory legal bases. If a
partner's use of information no longer conforms to the
principle of legality, it shall cease using your personal
information or may only resume use after obtaining an
appropriate legal basis.
1.2 Principle of Legitimacy and Data Minimization: Data
usage must have a legitimate purpose and be limited to what
is necessary to achieve that purpose.
1.3 Principle of Security and Prudence: We will prudently
assess the purposes for which partners use data, conduct
comprehensive evaluations of these partners' security
capabilities, and require them to adhere to cooperative
legal agreements. We perform strict security monitoring on
the Software Development Kits (SDKs) and Application
Programming Interfaces (APIs) used by partners to obtain
information, in order to protect data security.2. Entrusted ProcessingFor scenarios involving the entrusted processing of
personal information, we will sign relevant data processing
agreements with the entrusted partners in accordance with
legal provisions and supervise their personal information
usage activities.3. Joint Processing
For scenarios involving the joint processing of personal
information, we will sign relevant agreements with partners
in accordance with legal provisions, stipulating their
respective rights and obligations to ensure compliance with
relevant legal regulations and the protection of data
security during the use of the relevant personal
information. 4. Scope of PartnersIf specific functions and scenarios involve services
provided by our affiliates or third parties, the scope of
partners includes our affiliates and such third
parties.5. Facilitating Your Participation in Marketing
ActivitiesWhen you choose to participate in marketing activities
organized by us, our affiliates, or third parties, in order
to ensure you receive a consistent service experience during
joint activities, or to enable our partners to fulfill
rewards to you in a timely manner, we and our partners may
require you to provide information such as your name,
communication address, and contact details. Some of this
information is sensitive personal information. Refusing to
provide it may affect your ability to participate in the
relevant activities but will not affect your use of other
functions.
Transfer
As our business continues to develop, we may engage in mergers, acquisitions, or asset transfers, which could result in the transfer of your personal information. In the event of such changes, we will continue to protect your personal information in accordance with laws and regulations and security standards no less stringent than those required by this Privacy Policy, or we will require the successor party to continue such protection. Otherwise, we will require the successor party to seek your authorization and consent again.Disclosure
We will not disclose your information unless required by national laws and regulations or unless we have obtained your consent. Any disclosure of your personal information by us will employ industry-standard security protection measures.If we determine that you have violated laws or regulations, or seriously breached relevant agreements or rules, or to protect the personal and property safety of Zixel product and service users from infringement, we may disclose your personal information.
Legally Exempted Circumstances for Providing or Disclosing
Personal Information Without Consent
Please understand that in the following circumstances, in
accordance with laws, regulations, and national standards,
we may provide or disclose your personal information to
partners or third parties without obtaining your prior
authorization and consent:
- Where it is necessary for the conclusion or performance of a contract to which you are a party, or for conducting human resources management in accordance with legally established labor rules and regulations and a collective contract concluded in accordance with the law;
- Where it is necessary for the performance of statutory duties or statutory obligations;
- Where it is directly related to national security or national defense security;
- Where it is necessary for responding to public health emergencies, or for protecting the life, health, and property safety of natural persons in emergency situations;
- Where it is directly related to criminal investigation, prosecution, trial, and the execution of judgments, etc.;
- Where personal information is processed within a reasonable scope for the public interest, such as conducting news reporting or public opinion supervision;
- Where the personal information has been disclosed to the public by you personally;
- Where the information is collected from legally publicly disclosed channels, such as lawful news reports or government information disclosure;
- Other circumstances stipulated by laws and administrative regulations.
IV. How We Store Personal Information
Storage Location
In accordance with the provisions of laws and regulations, we store your personal information collected and generated during our operations within the territory of the Republic of Singapore. Currently, we do not transfer your personal information overseas. If overseas transfer becomes necessary to meet enterprise office management needs, we will protect your personal information in compliance with relevant national regulations. If you have any questions, you may contact the Customer or the Customer Administrator.Storage Period
During your use of the Services, we will continuously retain your personal information, adhering to the principle that the retention period shall not exceed what is necessary for providing the services. Exceptional circumstances where we may retain information for a longer period include:- Compliance with legal and regulatory requirements regarding information retention (for example, the Cybersecurity Law stipulates that technical measures for monitoring and recording network operational status and cybersecurity incidents shall be taken, and relevant network logs shall be retained for no less than six months as required).
- Where a reasonable extension of the retention period is necessary for purposes such as financial accounting, auditing, or dispute resolution.
- Where the Customer, as the personal information controller, has other processing requirements for the relevant information.
V. How We Protect the Security of Personal
Information
We implement strict data processing permission controls to
prevent improper use of data. We employ various data
desensitization methods, including masking and other
de-identification techniques, to enhance the security of
personal information during use. Simultaneously, we use
widely adopted encryption technologies within the industry
to encrypt your personal information and utilize data
isolation techniques for segregation. We consistently
implement these technical measures and organizational
management practices, and may revise and improve them from
time to time to enhance the overall security of our systems.
Despite having taken the aforementioned reasonable and
effective measures and complying with the standards required
by relevant legal provisions, please understand that
due to technological limitations and the potential
existence of various malicious methods, in the internet
industry, even when doing our utmost to strengthen
security measures, it is impossible to guarantee 100%
security of information at all times. We will strive to
ensure the security of the personal information you
provide to us. Please note and understand that the systems
and communication networks you use to access our services
may encounter issues due to factors beyond our control.
Therefore, we strongly recommend that you take proactive
measures to protect the security of your personal
information, including but not limited to using complex
passwords, changing your password regularly, and not
disclosing your account password and other personal
information to others.
In the event of a cybersecurity incident, we will take corresponding remedial measures promptly in accordance with our cybersecurity incident emergency response plan. If our physical facilities or technical protection measures are compromised, leading to the leakage, unlawful provision, or misuse of your personal information and resulting in harm to your legitimate rights and interests, we shall bear corresponding responsibilities strictly in accordance with the law.
After we become aware of a personal information security incident involving the unfortunate leakage, unlawful provision, or misuse of your personal information, we will promptly inform you as required by laws and regulations regarding: the basic details of the security incident and its potential impact, the measures we have taken or will take to address it, recommendations for measures you can take to prevent and mitigate risks, and remedial measures available to you. We will notify you of the relevant incident details via push notifications. When it is difficult to inform each individual information subject personally, we will issue a public announcement through reasonable and effective means. Simultaneously, we will also report the handling of the personal information security incident to the regulatory authorities as required.
Once you browse or use other websites, services, and content resources, we have no ability or direct obligation to protect any personal information you submit while using third-party products, regardless of whether your login, browsing, or use of the aforementioned software or websites is based on links or guidance from our Services.
In the event of a cybersecurity incident, we will take corresponding remedial measures promptly in accordance with our cybersecurity incident emergency response plan. If our physical facilities or technical protection measures are compromised, leading to the leakage, unlawful provision, or misuse of your personal information and resulting in harm to your legitimate rights and interests, we shall bear corresponding responsibilities strictly in accordance with the law.
After we become aware of a personal information security incident involving the unfortunate leakage, unlawful provision, or misuse of your personal information, we will promptly inform you as required by laws and regulations regarding: the basic details of the security incident and its potential impact, the measures we have taken or will take to address it, recommendations for measures you can take to prevent and mitigate risks, and remedial measures available to you. We will notify you of the relevant incident details via push notifications. When it is difficult to inform each individual information subject personally, we will issue a public announcement through reasonable and effective means. Simultaneously, we will also report the handling of the personal information security incident to the regulatory authorities as required.
Once you browse or use other websites, services, and content resources, we have no ability or direct obligation to protect any personal information you submit while using third-party products, regardless of whether your login, browsing, or use of the aforementioned software or websites is based on links or guidance from our Services.
VI. Managing Your Personal Information
We highly value your ability to manage your personal
information and are fully committed to protecting your
rights regarding your personal data. These rights include
accessing, copying, correcting, supplementing, deleting,
withdrawing consent/authorization, deleting your account,
filing complaints or reports, and setting privacy functions,
thereby empowering you to safeguard your privacy and
information security.
However, please understand that specific business functions and services require your information to be completed. After you withdraw your consent or authorization, we will be unable to continue providing you with the corresponding functions and services and will cease processing the related personal information. Nevertheless, your decision to withdraw consent or authorization will not affect the processing of personal information that we carried out previously based on your authorization.
The specific paths for managing these settings may vary across different versions or operating systems of our Services. Please refer to the actual interface provided.
2. Account ManagementYou can access "Account Settings" -> "Account Management" to query or modify your registered mobile phone number and email address, as well as to set or change your login password.
However, please understand that specific business functions and services require your information to be completed. After you withdraw your consent or authorization, we will be unable to continue providing you with the corresponding functions and services and will cease processing the related personal information. Nevertheless, your decision to withdraw consent or authorization will not affect the processing of personal information that we carried out previously based on your authorization.
The specific paths for managing these settings may vary across different versions or operating systems of our Services. Please refer to the actual interface provided.
Settings Management
1. System Permission SettingsAfter using the products and services within the Zixel platform, you can withdraw granted permissions within those respective products and services.2. Account ManagementYou can access "Account Settings" -> "Account Management" to query or modify your registered mobile phone number and email address, as well as to set or change your login password.
Your Personal Information Rights
1. Access, Correction, and Deletion If you are an Individual User, you can click on your profile picture in the top left corner to view and modify your profile picture and name. If you are an Authorized User, you can click on your profile picture to view your profile picture, name, and other information. This information is configured for you by Customer Support. If you wish to modify certain information, you can submit a correction request to the Customer, which will be handled by the Customer Administrator. You can, according to your needs and the specific products and functions we provide, perform operations and adjustments within the corresponding functional interfaces during your use of the Services (for example, you can directly add comments and replies within files, etc.).Special Note: For security and identity verification reasons (such as for account recovery services), you may not be able to independently modify certain initial registration information submitted during signup. If you genuinely need to modify such registration information, please contact us using the contact details provided in this Privacy Policy.Account Deletion
If you are an Individual User, you can submit a deletion request through customer service. If you are an Authorized User, account deletion for your organizational identity account can be achieved by leaving the organization you belong to, being deleted by the Customer Administrator, or if the team you belong to is dissolved by the organization.If you actively apply to delete your Zixel account, we will verify information such as your personal identity, security status, and device information before processing the deletion. You acknowledge and understand that account deletion is an irreversible action. After your account is deleted, we will delete your relevant information or anonymize it, except where otherwise stipulated by laws and regulations, or where data used by the Customer requires separate processing based on the Customer's needs.Feedback, Complaints, and Reports
If you have any feedback, believe that your personal information rights may have been infringed, or discover clues regarding potential infringement of personal information rights, you can contact us through customer service.Accessing the Privacy Policy
You can view the full content of this Privacy Policy on the registration page.Please note that the specific features of the Services described in this Policy may vary depending on factors such as your device model, operating system version, software application version, the specific application version purchased by the Customer, and settings configured by the Customer for enterprise management. The final product and services are determined by the specific software and related services you actually use.Cessation of Operations and Notification to You
In the event that we cease operations, we will promptly stop collecting your personal information, notify you of the cessation of operations either by individual delivery or public announcement, and delete or anonymize your personal information that we hold.
VII. Clause Regarding Minors
The Zixel platform is primarily intended for adults, and
users are presumed to have the corresponding civil capacity.
If you are a minor under the age of 18, you must read and
agree to this Privacy Policy under the guidance and together
with your parent or other legal guardian before using the
Services.
If you are the guardian of a minor, please contact us using
the methods publicized in this Privacy Policy if you have
any questions regarding the personal information of the
minor under your guardianship.
VIII. Revision and Notification of the Privacy
Policy
To provide you with better services, the Services will be
updated and changed from time to time. We may accordingly
revise this Privacy Policy periodically. Such revisions form
part of this Privacy Policy and have effect equivalent to
that of the Policy itself. We will not reduce your rights
under the currently effective version of this Privacy Policy
without your explicit consent.
After an update to this Privacy Policy, we will release the
updated version and, before the updated terms take effect,
notify you of the changes in an appropriate manner so that
you can stay informed about the latest version. Your
continued use of the Services after the updated Privacy
Policy takes effect will constitute your acceptance of the
revised Policy.
IX. Contact Us
For any questions, comments, or requests regarding this
Privacy Policy, you can contact us through the customer
service portal on the homepage of our official website (
www.zixel3d.com), or you can send related inquiries to
support@zixel.cn
. Generally, we will respond within fifteen working days
after receiving your contact information and verifying your
identity.
We, in principle, do not charge a fee for handling
reasonable requests. However, requests that are repetitive
or exceed reasonable limits may be subject to a charge at
our discretion. We may decline requests for information not
directly related to your identity, requests that are
manifestly unfounded or excessively repetitive, or those
that would require disproportionate technical effort (such
as developing a new system or fundamentally changing
existing practices), pose a risk to the legitimate rights
and interests of others, or are impractical.
X. Other Provisions
This Privacy Policy may be available in multiple language
versions. In case of any inconsistency or conflict between
the different language versions, the simplified Chinese
version of this Privacy Policy shall prevail.
The headings in this Privacy Policy are for convenience and
readability only and shall not affect the meaning or
interpretation of any provision herein.
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