1. An Individual User is a natural person who registers for and uses the Services in a personal capacity.
2. An Authorized User is a natural person who is authorized or invited by a Customer to join the organizational structure established by the Customer on the Zixel platform and uses the Services, including team creators and administrators. Among them, a natural person designated by the Customer to configure the Services and exercise backend administrative permissions on behalf of the Customer is referred to as an Administrator (referred to as "Customer Administrator" in this Privacy Policy for clarity); the individual who initially creates a team on behalf of the Customer is referred to as the Team Creator.
3. A Customer is a legal entity or other organization that registers for a Services account by authorizing a natural person, establishes an organizational structure, and possesses administrative privileges. The Customer may invite individuals to join its organization to become its Authorized Users.

Account Registration and Activation

Account Usage and Security

Account Freeze

1. Violation of applicable laws, regulations, policies, or legal instruments;
2. Requests from competent state authorities (including but not limited to courts, procuratorates, public security organs, etc.) to freeze the account;
3. Based on the operational and transaction security needs of the Services, such as if you engage in or are likely to engage in activities that disrupt or attempt to disrupt the fair transaction environment or normal transaction order of Zixel and its affiliates, or any use of Zixel and its affiliates' names or brands that may mislead others, or any use of specific Chinese/English (full or abbreviated) terms, numbers, domain names, etc., intended to indicate or imply an association with Zixel and its affiliates;
4. You receive a complaint from another party, and the complainant has provided relevant evidence, while you fail to provide counterevidence as required by us;
5. We reasonably determine based on analysis that your account operations, earnings, redemptions, etc., are abnormal;
6. Violation of this Agreement, relevant rules, or other related agreements;
7. Other situations where we reasonably determine that your actions are similar in nature to the above or pose similar risks.

Account Deletion

1. If you are an Individual User, you may submit a deletion request through customer service. We will assist you in deleting the account after completing reasonable and necessary verification of your personal identity, security status, device information, and any infringement complaints, etc. All data under your account will be deleted or anonymized, except where retention is required by laws and regulations.
2. If you are an Authorized User, the account is part of the enterprise's workplace tools. You may submit a request to leave the team and delete the account to your enterprise or organization, which will be processed by the Customer Administrator. Additionally, if an administrator from your enterprise or organization sets your status within the Services to "departed" or equivalent, the account you used will be deleted.

Behavioral Requirements

You shall not

1. Unlawfully invading networks, interfering with normal network functions, stealing network data, or other activities endangering network security;
2. Providing programs or tools specifically designed for engaging in activities that invade networks, interfere with normal network functions and protective measures, steal network data, or other activities endangering network security;
3. Knowingly providing technical support, advertising, promotion, payment settlement, or other assistance to those engaged in activities endangering network security;
4. Using unauthorized data or accessing unauthorized servers/accounts;
5. Entering public computer networks or another person's computer system without permission and deleting, modifying, or adding stored information;
6. Attempting, without authorization, to probe, scan, or test the vulnerabilities of the Service's systems or networks, or performing other actions that undermine network security;
7. Attempting to interfere with or disrupt the normal operation of the Service's systems or websites, intentionally spreading malicious programs or viruses, or engaging in other activities that disrupt or interfere with normal network information services;
8. Forging TCP/IP packet names or partial names;
9. Copying, imitating, modifying, translating, adapting, lending, selling, sublicensing, disseminating over information networks, transferring the related services, or reverse engineering, reverse assembling, decompiling, or otherwise attempting to discover the source code of the Services;
10. Maliciously registering Zixel accounts, including but not limited to frequent or batch registration of accounts;
11. Using the Services for advertising purposes, conducting any commercial promotion, or copying, distributing, licensing, transferring, leasing, or selling all or part of the Services;
12. Bypassing any measures we may use to prevent or restrict access to the Services;
13. Incorporating the Services or any part thereof into any other program or product;
14. Impersonating another person or organization, or making false or misleading statements about your identity or your relationship with another person or organization, including giving the impression that any content you upload, post, transmit, distribute, or provide originates from the Services;
15. Using or attempting to use another's account, service, or system without our authorization, or creating a false identity on the Services;
16. Using the Services for operating nuclear facilities, aircraft navigation and communication systems, air traffic control, life support systems, weapon systems, or other similar high-risk scenarios or for certain specific purposes. Zixel shall not be liable for any personal injury, property damage, or environmental damage resulting from your use of the Services in high-risk scenarios;
17. Engaging in other actions that violate laws, regulations, agreements, these Guidelines, Zixel's relevant rules, or infringe upon the legitimate rights and interests of others.

Content Standards

1. Information opposing the fundamental principles established by the constitution;
2. Information endangering national security or leaking state secrets;
3. Information subverting state power, overthrowing the socialist system, inciting secession, or undermining national unity;
4. Information damaging national honor and interests;
5. Information promoting terrorism or extremism;
6. Information inciting ethnic hatred or ethnic discrimination, or undermining ethnic unity;
7. Information inciting regional discrimination or regional hatred;
8. Information undermining state religious policies, promoting cults and feudal superstitions;
9. Fabricated or rumored false information disrupting economic and social order, or undermining social stability;
10. Information disseminating or spreading obscenity, pornography, gambling, violence, murder, terror, or abetting crime;
11. Information endangering cybersecurity or using the network to engage in activities harming national security, honor, and interests;
12. Information insulting or defaming others, infringing upon the lawful rights and interests of others;
13. Information involving violent intimidation, threats against others, or conducting doxxing;
14. Information distorting, vilifying, desecrating, or denying the deeds and spirit of heroes and martyrs, or infringing upon their names, portraits, reputations, or honors by insult, defamation, or other means;
15. Information spreading profanity or damaging social order and good customs;
16. Content infringing upon the lawful rights of others, such as privacy, reputation, portrait rights, intellectual property rights, etc.;
17. Any advertisements, solicitation materials, "pyramid schemes," or any other prohibited forms of solicitation without the consent of Zixel or the recipient;
18. Content infringing upon the lawful rights and interests of minors or harming their physical and mental health;
19. Other information that violates laws, regulations, public policy, social peace and order, good customs, interferes with the normal operation of the Services, or infringes upon the lawful rights and interests of other users or third parties.